Policies & Procedures

Membership Check-In

As a member, you may not enter the center without using your Facilikey Access App. Each person who enters must use their own key, even family members on the same membership. Because general access to inFIT24’s centers varies by price, you must have the required access and be in good standing to be granted general access to a center. To help verify your identity at member check-in; you are required to have your picture taken for your membership. Facilikey (door access key) gives you access to the building only. Your inFIT24 membership gives you access to use the gym equipment.  If you do not have an inFIT24 gym membership and you would like to add that service, please contact info@inFIT.org

Proper Conduct

We strive to uphold a family-oriented environment. As such, we expect proper and respectful conduct on our premises at all times. We do not permit disrespectful conduct toward our members, guests, employees (“Team Members”), vendors, or property, including but not limited to: vulgar, profane, indecent, offensive, violent, hostile, aggressive, threatening, harassing, stalking, fraudulent, or other inappropriate conduct or communications.  

Gym Floor Etiquette

For the comfort of all members, we ask that you follow our gym courtesy guidelines.

• Let others use the equipment when you’re in between sets or finished with equipment.
• Rerack your weights and put away small fitness equipment.
• Wipe down your equipment when you’re finished.
• Store all workout bags, coats and other personal belongings in a cubbie or on a rack during your workout.

Physical Examination and Health

We strongly encourage you to consult your doctor and have a complete physical examination prior to beginning any new exercise or nutrition program. By using InFIT24’s premises, facilities, equipment, services, activities, events or products (“Use of InFIT24 Premises and Services”), you represent that you are healthy enough to engage safely in the Use of InFIT24 Premises and Services. You acknowledge that InFIT24 does not provide medical advice.

Illness, Sickness, Disease, or Infection

If you have any symptoms associated with, or you may have been exposed to a person with, a communicable, contagious or otherwise transferrable or transmissible illness, sickness, disease, or infection, including, but not limited to, COVID-19 or the virus that causes it, SARS-CoV-2, or you otherwise pose a health risk to members, guests, team members or the public at large on account of such status, you may not engage in and will immediately remove yourself from the Use of InFIT24 Premises and Services. You must cover exposed lesions or rashes and follow all posted signs and applicable rules or laws.

Cleaning

inFIT24 employs various cleaning, hygiene, disinfecting, and sanitation protocols related to the operation and maintenance of the premises. inFIT24 protocols are designed to be consistent with CDC guidelines, but there are still dangers, hazards and risks of injury or damage, including, but not limited to, illness, sickness, disease and infection, when engaging in the use of inFIT24 Premises and Services. These risks include, but are not limited to, contact with or exposure to other members, team members, guests, or vendors who are ill, sick, or have disease, infection, impairment, or other injury, as well as contact with or exposure to communicable or contagious diseases; infection or infectious agents; pathogens such as viruses, bacteria, fungi, mold or other microorganisms; and other health dangers, hazards and risks that can cause illness, sickness, disease, infection, impairment or other injuries.

General Hygiene

We expect you to uphold general personal hygiene. Please wash your hands regularly with soap and water for at least 20 seconds or use our hand sanitizer (or your own, if it contains at least 60% alcohol), especially after use of equipment or fixtures.  Avoid touching your eyes, nose and mouth with unwashed hands. Also, please refrain from excessive use of scented oils, lotions, colognes, perfumes or other fragrances out of respect for other members and any fragrance or chemical sensitivities. It is also expected that you refrain from or avoid smelling of smoke or other fragrant substances upon entry or use of the premises or at inFIT24 events.

Weapons

You may not possess, display, use or distribute weapons of any kind nor use any object designed for other purposes as a weapon to threaten, harass or harm a person on InFIT24’s premises or off InFIT24’s premises for any InFIT24 sponsored, endorsed or operated programs, activities, classes, sessions, seminars, workshops, assessments, events, services, amenities, or benefits, for any reason except as otherwise expressly allowed by law.

Proper Attire

You must wear proper attire at all times, including shirts and shoes, unless noted in a specific area or as appropriate for a specific activity or class.

Personal Belongings

All personal items, workout bags, backpacks, coats and personal belongings in a cubbie or hung up in a designated rack. All items left in cubbies overnight will be removed. Do not bring or store any valuables on the premises, including watches, jewelry or large amounts of cash. Do not leave valuables in plain view in your vehicle. Be sure your vehicle is locked. We are not liable or responsible for any lost, stolen or damaged personal property, whether from lockers, vehicles or other locations on the premises. Please inquire in person at the Front Desk for lost articles that may have been found. Phone inquiries regarding lost items are not allowed.

Equipment

You may not modify any inFIT24 equipment from its intended use. You may not bring in personal equipment, mechanical or otherwise, unless first approved by inFIT24, at our sole discretion, any such approval may be revoked at any time for any reason.

Sauna

You may not shave in, or use in the nude, the sauna. You may not pour water in the sauna. You may not hang clothes to dry in either the sauna. You may not work out or wear rubber suits or excessive clothing in the sauna.  Our saunas are considered quiet areas.  Mobile phones may not be used to take or place calls while in the sauna.

Injuries

If you are injured while on the premises, please seek immediate assistance from a inFIT24 Team Member. A Team Member can provide or arrange for appropriate medical assistance and complete an incident report. inFIT24 is not responsible for, nor will we consider reimbursement of member medical costs, including, but not limited to charges a member may incur for emergency response services, ambulance, etc., in the case of a member medical event or emergency that occurs in the center or at our events.

Solicitation

Unless expressly authorized by inFIT24, you may not solicit-whether in person or in writing-any members, guests, or Team Members on the premises or during off-premises events, including but not limited to solicitations for political or religious purposes, media interviews, business opportunities, or competitive products or services.

Cell Phones and Other Mobile Devices

Cellular phones and other mobile devices may not be used in photographic or video mode in any bathroom, sauna, or other private area of the center, or in the child care rooms. Mobile phones may not be used to take or place calls while in the sauna. Please use common courtesy when using mobile devices in other areas of the center.

Photography and Video

Professional and commercial photography and videography on inFIT24 premises (or at an inFIT24 sponsored or affiliated event, program, or activity off of inFIT24’s premises) is not allowed without the prior express consent of inFIT24 Corporate Communications. Professional and commercial includes, without limitation, any photography or videography that is taken for personal profit, professional gain, or any other commercial purpose (including, without limitation, photography or videography to market or promote any external program, offering, activity, service, product, or brand, including, without limitation, those that compete with InFIT24 products or services) and may involve professional set-ups (e.g. professional cameras, professional video cameras, professional equipment (lighting, tripods, etc.), crew) and/or personal devices (e.g., a phone or tablet).

Personal photography and videography is allowed only in public areas of the gym (or at a InFIT24 sponsored or affiliated event, program, or activity off of InFIT24’s premises) and is not allowed in any rest room, sauna, or any other private area of the gym and must not be disruptive to others. Personal photography and videography is limited to pictures of yourself and may not include other members, guests, team members, or third-party workers under any circumstances, except as otherwise allowed below with the prior express consent of the other person. Personal photography and videography for special events and/or services in the child center or other special event spaces that may include other members and/or guests must be pre-approved by management and may require prior express consent from other parties. Personal photography and videography includes any photography or videography taken of yourself with a personal device (e.g. phone or tablet).

You must have prior express consent to take photos and/or videos of any other member, guest, team member, or third-party worker for both professional/commercial and personal photography and videography in any setting.

InFIT24 Wireless Network

By accessing the inFIT24 wireless network, you agree not to use the inFIT24 wireless network to transmit any material that violates any applicable laws, rules or regulations or to defame, harm or threaten or attempt to harm other persons, businesses or other entities. You also agree not to use our wireless network to transmit any material that infringes any copyright, trademark, patent, trade secret or other proprietary rights of inFIT24 or any third party. You agree not to violate the security or integrity of our wireless network or to use our network to violate the security or integrity of any other network. Any such acts may result in the termination of your membership and your ability to access our center as well as criminal and civil liabilities. Use of this wireless connection is entirely at your risk and inFIT24 disclaims all liability for loss of confidential information or damages resulting from that loss. We make no promises, representations or warranties of any kind concerning the suitability or security of this service and specifically disclaim all warranties of fitness for a particular purpose of security. The wireless service is provided “As Is.” You will remain connected to the inFIT24 wireless network until you disconnect and will connect or be asked to connect automatically upon entry into the inFIT24 wireless network radius. By using the wireless service, you agree to indemnify us, our officers and agents against all claims, demands, losses, damages, costs and expenses made against or incurred, suffered or sustained arising out of your use of the wireless service and agree that in no event will we be liable for any damages, including but not limited to any direct, indirect, incidental, special or consequential damages arising out of or in connection with your use of or inability to use the wireless service. We may block access or terminate the wireless service at any time and for any reason, and assume no liability for doing so. We may record information about your usage of our network and may use or disclose such information, when appropriate, to comply with the law or to protect the rights, property, or safety of InFIT24.

Food

You may not bring your own food into the center, but you may bring clear non-alcoholic liquids in closeable, unbreakable bottles. Unless purchased for consumption outside the center, food from our vending area or “coffee nook” must remain in those areas. No outside food or beverage is allowed in the “coffee nook”. Our “coffee nook” space uses peanuts and other products that may cause allergic reactions. Please read the labels before consumption if you have food allergies.

Alcohol

You may not consume alcohol on the premises unless it is purchased from or otherwise provided by a inFIT24 center and only then in designated areas. You must be of legal drinking age and have valid identification to consume alcohol. We card everyone purchasing alcoholic beverages. You may not use our equipment, services or programs while under the influence of alcohol. Alcohol must be consumed responsibly and you assume all risks associated with your consumption. inFIT24 reserves the right to refuse alcohol service to anyone at any time. Excessive consumption of alcohol while on our premises may result in the termination of your membership.

Drugs

You may not use, smell of, possess, or sell any illegal drug on the premises, including but not limited to anabolic steroids or other illegal growth-enhancing substance. You may not use our equipment, services or programs while under the influence of illegal drugs. You should not use, or should stop using, any equipment, service or program if your prescription medication adversely impacts or influences your ability to safely use our equipment or participate in our programming.

Smoking

You may not smoke, chew or use any other tobacco or electronic cigarette products on inFIT24’s premises including any outdoor areas (e.g., sidewalks or parking lot), or at inFIT24’s events.

Animals

You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal (“exempt animals”). All exempt animals must be licensed, vaccinated and have identification tags (where applicable); must remain leashed or caged, and under a non-inFIT24 responsible person’s control at all times; and must be removed immediately if it causes a disturbance, interrupts the work of others or poses a health or safety risk to those who are exposed to it. The animal’s owner must promptly remove animal waste and is liable for any damage caused by the animal. Animals are not allowed in the sauna.

Damage to Center

You may not damage the center in any way, including but not limited to any damage to, or theft of, exercise equipment, towels, supplies, or other center property. If you, or a guest, youth member, or junior member on your membership damages the center, you are liable and must pay for the damage caused and your membership may be terminated.

Services

Our personal training services include instruction, coaching, advice, lessons or demonstration concerning physical exercise, physical fitness, exercise strategies, nutrition, wellness, fitness products, fitness equipment, and other fitness-related activities by personal trainers, nutrition coaches, teaching pros, or other instructors (“personal training”). Personal training services are available to members, typically for a fee per session, upon completion of a Fitness Program Agreement.

No Personal Training by Members or Guests

You may not solicit or conduct on the premises any personal training as defined above, with or without compensation. inFIT24 retains sole discretion to determine whether a member or guest is engaged in personal training.