Policies & Procedures

Table of Contents:

Gym Policies

Group Fitness Class Policies

Inclement Weather

Covid-19 Preparedness Plan

infit24 Gym Policies

Membership Check-In

As a member, you may not enter the center without using your Facilikey Access App. Each person who enters must use their own key, even family members on the same membership. Because general access to inFIT24’s centers varies by price, you must have the required access and be in good standing to be granted general access to a center. To help verify your identity at member check-in; you are required to have your picture taken for your membership. Facilikey (door access key) gives you access to the building only. Your inFIT24 membership gives you access to use the gym equipment.  If you do not have an inFIT24 gym membership and you would like to add that service, please contact info@inFIT.org

Proper Conduct

We strive to uphold a family-oriented environment. As such, we expect proper and respectful conduct on our premises at all times. We do not permit disrespectful conduct toward our members, guests, employees (“Team Members”), vendors, or property, including but not limited to: vulgar, profane, indecent, offensive, violent, hostile, aggressive, threatening, harassing, stalking, fraudulent, or other inappropriate conduct or communications.  


Gym Floor Etiquette

For the comfort of all members, we ask that you follow our gym courtesy guidelines.

  • Let others use the equipment when you’re in between sets or finished with equipment.
  • Rerack your weights and put away small fitness equipment.
  • Wipe down your equipment when you’re finished.
  • Store all workout bags, coats and other personal belongings in a cubbie or on a rack during your workout.


Physical Examination and Health

We strongly encourage you to consult your doctor and have a complete physical examination prior to beginning any new exercise or nutrition program. By using InFIT24’s premises, facilities, equipment, services, activities, events or products (“Use of InFIT24 Premises and Services”), you represent that you are healthy enough to engage safely in the Use of InFIT24 Premises and Services. You acknowledge that InFIT24 does not provide medical advice.


Illness, Sickness, Disease, or Infection

If you have any symptoms associated with, or you may have been exposed to a person with, a communicable, contagious or otherwise transferrable or transmissible illness, sickness, disease, or infection, including, but not limited to, COVID-19 or the virus that causes it, SARS-CoV-2, or you otherwise pose a health risk to members, guests, team members or the public at large on account of such status, you may not engage in and will immediately remove yourself from the Use of InFIT24 Premises and Services. You must cover exposed lesions or rashes and follow all posted signs and applicable rules or laws.



inFIT24 employs various cleaning, hygiene, disinfecting, and sanitation protocols related to the operation and maintenance of the premises. inFIT24 protocols are designed to be consistent with CDC guidelines, but there are still dangers, hazards and risks of injury or damage, including, but not limited to, illness, sickness, disease and infection, when engaging in the use of inFIT24 Premises and Services. These risks include, but are not limited to, contact with or exposure to other members, team members, guests, or vendors who are ill, sick, or have disease, infection, impairment, or other injury, as well as contact with or exposure to communicable or contagious diseases; infection or infectious agents; pathogens such as viruses, bacteria, fungi, mold or other microorganisms; and other health dangers, hazards and risks that can cause illness, sickness, disease, infection, impairment or other injuries.

General Hygiene

We expect you to uphold general personal hygiene. Please wash your hands regularly with soap and water for at least 20 seconds or use our hand sanitizer (or your own, if it contains at least 60% alcohol), especially after use of equipment or fixtures.  Avoid touching your eyes, nose and mouth with unwashed hands. Also, please refrain from excessive use of scented oils, lotions, colognes, perfumes or other fragrances out of respect for other members and any fragrance or chemical sensitivities. It is also expected that you refrain from or avoid smelling of smoke or other fragrant substances upon entry or use of the premises or at inFIT24 events.



You may not possess, display, use or distribute weapons of any kind nor use any object designed for other purposes as a weapon to threaten, harass or harm a person on InFIT24’s premises or off InFIT24’s premises for any InFIT24 sponsored, endorsed or operated programs, activities, classes, sessions, seminars, workshops, assessments, events, services, amenities, or benefits, for any reason except as otherwise expressly allowed by law.


Proper Attire

You must wear proper attire at all times, including shirts and shoes, unless noted in a specific area or as appropriate for a specific activity or class.


Personal Belongings

All personal items, workout bags, backpacks, coats and personal belongings in a cubbie or hung up in a designated rack. All items left in cubbies overnight will be removed. Do not bring or store any valuables on the premises, including watches, jewelry or large amounts of cash. Do not leave valuables in plain view in your vehicle. Be sure your vehicle is locked. We are not liable or responsible for any lost, stolen or damaged personal property, whether from lockers, vehicles or other locations on the premises. Please inquire in person at the Front Desk for lost articles that may have been found. Phone inquiries regarding lost items are not allowed.



You may not modify any inFIT24 equipment from its intended use. You may not bring in personal equipment, mechanical or otherwise, unless first approved by inFIT24, at our sole discretion, any such approval may be revoked at any time for any reason.



You may not shave in, or use in the nude, the sauna. You may not pour water in the sauna. You may not hang clothes to dry in either the sauna. You may not work out or wear rubber suits or excessive clothing in the sauna.  Our saunas are considered quiet areas.  Mobile phones may not be used to take or place calls while in the sauna.



If you are injured while on the premises, please seek immediate assistance from a inFIT24 Team Member. A Team Member can provide or arrange for appropriate medical assistance and complete an incident report. inFIT24 is not responsible for, nor will we consider reimbursement of member medical costs, including, but not limited to charges a member may incur for emergency response services, ambulance, etc., in the case of a member medical event or emergency that occurs in the center or at our events.



Unless expressly authorized by inFIT24, you may not solicit-whether in person or in writing-any members, guests, or Team Members on the premises or during off-premises events, including but not limited to solicitations for political or religious purposes, media interviews, business opportunities, or competitive products or services.


Cell Phones and Other Mobile Devices

Cellular phones and other mobile devices may not be used in photographic or video mode in any bathroom, sauna, or other private area of the center, or in the child care rooms. Mobile phones may not be used to take or place calls while in the sauna. Please use common courtesy when using mobile devices in other areas of the center.


Photography and Video

Professional and commercial photography and videography on inFIT24 premises (or at an inFIT24 sponsored or affiliated event, program, or activity off of inFIT24’s premises) is not allowed without the prior express consent of inFIT24 Corporate Communications. Professional and commercial includes, without limitation, any photography or videography that is taken for personal profit, professional gain, or any other commercial purpose (including, without limitation, photography or videography to market or promote any external program, offering, activity, service, product, or brand, including, without limitation, those that compete with InFIT24 products or services) and may involve professional set-ups (e.g. professional cameras, professional video cameras, professional equipment (lighting, tripods, etc.), crew) and/or personal devices (e.g., a phone or tablet).

Personal photography and videography is allowed only in public areas of the gym (or at a InFIT24 sponsored or affiliated event, program, or activity off of InFIT24’s premises) and is not allowed in any rest room, sauna, or any other private area of the gym and must not be disruptive to others. Personal photography and videography is limited to pictures of yourself and may not include other members, guests, team members, or third-party workers under any circumstances, except as otherwise allowed below with the prior express consent of the other person. Personal photography and videography for special events and/or services in the child center or other special event spaces that may include other members and/or guests must be pre-approved by management and may require prior express consent from other parties. Personal photography and videography includes any photography or videography taken of yourself with a personal device (e.g. phone or tablet).

You must have prior express consent to take photos and/or videos of any other member, guest, team member, or third-party worker for both professional/commercial and personal photography and videography in any setting.


InFIT24 Wireless Network

By accessing the inFIT24 wireless network, you agree not to use the inFIT24 wireless network to transmit any material that violates any applicable laws, rules or regulations or to defame, harm or threaten or attempt to harm other persons, businesses or other entities. You also agree not to use our wireless network to transmit any material that infringes any copyright, trademark, patent, trade secret or other proprietary rights of inFIT24 or any third party. You agree not to violate the security or integrity of our wireless network or to use our network to violate the security or integrity of any other network. Any such acts may result in the termination of your membership and your ability to access our center as well as criminal and civil liabilities. Use of this wireless connection is entirely at your risk and inFIT24 disclaims all liability for loss of confidential information or damages resulting from that loss. We make no promises, representations or warranties of any kind concerning the suitability or security of this service and specifically disclaim all warranties of fitness for a particular purpose of security. The wireless service is provided “As Is.” You will remain connected to the inFIT24 wireless network until you disconnect and will connect or be asked to connect automatically upon entry into the inFIT24 wireless network radius. By using the wireless service, you agree to indemnify us, our officers and agents against all claims, demands, losses, damages, costs and expenses made against or incurred, suffered or sustained arising out of your use of the wireless service and agree that in no event will we be liable for any damages, including but not limited to any direct, indirect, incidental, special or consequential damages arising out of or in connection with your use of or inability to use the wireless service. We may block access or terminate the wireless service at any time and for any reason, and assume no liability for doing so. We may record information about your usage of our network and may use or disclose such information, when appropriate, to comply with the law or to protect the rights, property, or safety of InFIT24.



You may not bring your own food into the center, but you may bring clear non-alcoholic liquids in closeable, unbreakable bottles. Unless purchased for consumption outside the center, food from our vending area or “coffee nook” must remain in those areas. No outside food or beverage is allowed in the “coffee nook”. Our “coffee nook” space uses peanuts and other products that may cause allergic reactions. Please read the labels before consumption if you have food allergies.



You may not consume alcohol on the premises unless it is purchased from or otherwise provided by a inFIT24 center and only then in designated areas. You must be of legal drinking age and have valid identification to consume alcohol. We card everyone purchasing alcoholic beverages. You may not use our equipment, services or programs while under the influence of alcohol. Alcohol must be consumed responsibly and you assume all risks associated with your consumption. inFIT24 reserves the right to refuse alcohol service to anyone at any time. Excessive consumption of alcohol while on our premises may result in the termination of your membership.



You may not use, smell of, possess, or sell any illegal drug on the premises, including but not limited to anabolic steroids or other illegal growth-enhancing substance. You may not use our equipment, services or programs while under the influence of illegal drugs. You should not use, or should stop using, any equipment, service or program if your prescription medication adversely impacts or influences your ability to safely use our equipment or participate in our programming.



You may not smoke, chew or use any other tobacco or electronic cigarette products on inFIT24’s premises including any outdoor areas (e.g., sidewalks or parking lot), or at inFIT24’s events.



You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal (“exempt animals”). All exempt animals must be licensed, vaccinated and have identification tags (where applicable); must remain leashed or caged, and under a non-inFIT24 responsible person’s control at all times; and must be removed immediately if it causes a disturbance, interrupts the work of others or poses a health or safety risk to those who are exposed to it. The animal’s owner must promptly remove animal waste and is liable for any damage caused by the animal. Animals are not allowed in the sauna.


Damage to Center

You may not damage the center in any way, including but not limited to any damage to, or theft of, exercise equipment, towels, supplies, or other center property. If you, or a guest, youth member, or junior member on your membership damages the center, you are liable and must pay for the damage caused and your membership may be terminated.



Our personal training services include instruction, coaching, advice, lessons or demonstration concerning physical exercise, physical fitness, exercise strategies, nutrition, wellness, fitness products, fitness equipment, and other fitness-related activities by personal trainers, nutrition coaches, teaching pros, or other instructors (“personal training”). Personal training services are available to members, typically for a fee per session, upon completion of a Fitness Program Agreement.


No Personal Training by Members or Guests

You may not solicit or conduct on the premises any personal training as defined above, with or without compensation. inFIT24 retains sole discretion to determine whether a member or guest is engaged in personal training.

Group Fitness Classes

Class Reservation/Sign-Up

Reserving your spot in a class is easy! You can use the inFIT app or inFIT.org website. From the website, select the Group Exercise tab at the top and find the class you want. If you don’t have any classes purchased in your account, you will be prompted to make a purchase.


From the app, click on “Book”, click on the class you want to register for, and click “book”. At the top of the app, you can filter by In Studio, Livestream, Group Training/Special Events, Sauna, Youth, and Personal Training.


To find a favorite (or new) class, you can search by the dates at the top, or you can search by service category, class type and/or instructor. We accept between 4-40 reservations per class depending on class format, and your reservation GUARANTEES you a spot in class. You may walk-in, but walk-ins are not guaranteed a spot, even if you arrive before someone that has a reservation. Making a reservation for a space in class holds you accountable to yourself (and the instructor)! Think of it as making an appointment for a fitness meeting with your body!

Group Fitness Class Waitlist

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist! If you see a class is full, click on it and it will ask you if you want to add your name to the waitlist. If the waitlist if full, it will tell you that too. A waitlist client will automatically be signed up for the class when a spot becomes available during early cancel window. A notification email (or text) will be sent.


IMPORTANT: If you do not want a spot in the class, you need to remove yourself from the class/waitlist more than 8 hours in advance of the class start time. If you are added to the class and fail to remove yourself, you will forfeit the class. Unlimited members who do not show up for class may be subject to a no-show fee. 


Please note, the waitlist closes 8 hours prior to the class start time.

Class Reservation Cancellation Policy
If you must cancel your reservation for a class, please do so at least 8 hours before class. To cancel your class reservation, please go to MY ACCOUNT, and select MY SCHEDULE. You can choose to cancel out of the class as an early cancel if it is more than 8 hours ahead of the class start time. If you early cancel, your class reservation is removed and you receive your class back into your account to sign up for another class. If it is less than 8 hours before the class start time, but you know you cannot attend, please go to MY SCHEDULE and late cancel your class. You don’t receive your class back, however, you open the spot up and allow another person to be able to sign up. If you have an unlimited monthly autopay, you are allowed one late cancel and one no show each calendar month with no charge. After the first no show, if you do not attend the class you have pre-registered for, you will be charged $9 for each class, and $6 for each late cancel each month. We will not accept phone calls for class cancellations. Your reservation is your appointment for health and fitness with the instructor and yourself.

Class Cancellation Policy
A class may be cancelled due to low attendance, the class will be cancelled and those existing participants will be notified via email. All morning classes will cancel at at 9:00/9:15 pm the prior evening. All afternoon and evening classes will be cancelled between 11:00/11:15 am The online schedule will also reflect this cancellation, so for the most up-to-date information, check the schedule online. If a class is cancelled due to low attendance, your reservation will be removed immediately and your class will be returned to your account. Please remember to check online before coming to a class. To ensure that you get class cancellation and other notifications, please make sure and have “Subscribe to email reminders & notifications” in your account profile checked.

Age Policy for Group Fitness Classes

  • Children 10 and older may attend adult classes with their parent/guardian as long as they are not disruptive.
  • Ages 13+ may attend adult class without their parent/guardian. All participants must have required online account.
  • Children/Students /youth ages 10-17 may purchase classes for $8 each. Please contact info@inFIT.org to set this up in your account.
  • Children ages 9+ may attend YFT (Youth Fitness Training) classes without a parent.

Please review the New Client Agreement for more information on guidelines and policies.

Class Etiquette

We want you to have the best experience possible at inFIT, so we’ve established a few class guidelines. 

  • Arrive to class on time.
  • Claim only your own space and equipment.
  • Limit conversations to before and after class.
  • Reserve your spot for all studio, cycle, and yoga classes.

Inclement Weather Policy

inFIT may follow STMA school district delays and closures based on road conditions during inclement weather and extreme temperatures. inFIT may remain open. Please check the class schedule for updates.

Covid-19 Preparedness Plan

Updated 11/1/23

inFIT is committed to providing a safe and healthy workplace for all of our team and clients. To ensure we have as safe and healthy workplace, we have developed the following COVID-19 Preparedness Plan in response to the COVID-19 pandemic. Managers and team members are all responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplaces and communities, and that requires full cooperation among our team and management and clients. Only through this cooperative effort can we establish and maintain the safety and health of our workers and workplaces.

Management and team members are responsible for implementing and complying with all aspects of this COVID-19 Preparedness Plan. inFIT managers and supervisors have our full support in enforcing the provisions of this policy.

Our team and our clients are our most important assets. We are serious about safety and health and keeping our team working at inFIT. Team involvement is essential in developing and implementing a successful COVID-19 Preparedness Plan. We have involved our team in this process by addressing cleanliness concerns, receiving feedback, and integrating team feedback into our plan. Our COVID-19 Preparedness Plan follows Centers for Disease Control and Prevention (CDC) and Minnesota Department of Health (MDH) guidelines, federal OSHA standards related to COVID-19 and Executive Order 20-48, and addresses:

  • Hygiene and respiratory etiquette
  • Engineering and administrative controls for social/physical distancing
  • Cleaning, disinfecting, decontamination and ventilation
  • Mask-wearing
  • Prompt identification and isolation of sick persons
  • Communications and training that will be provided to managers and workers11

Screening and policies for employees exhibiting signs and symptoms of COVID-19

inFIT Team Members have been informed of and encouraged to self-monitor for signs and symptoms of COVID-19. The following policies and procedures are being implemented to assess workers’ health status prior to entering the workplace and for workers to report when they are sick or experiencing symptoms.


If team members feel ill, have a cough or fever, or if they have been around someone who has been ill, they will not come to the studio. They will get a sub for their class or training. If a sub cannot be found, the class/training will be canceled.


inFIT has also implemented a policy for informing workers if they have been exposed to a person with COVID-19 at their workplace and requiring them to quarantine for the required amount of time. A team member will stay home for a period of 5 days after exposure to someone who has been ill, with a suspected or confirmed case of COVID-19.


Basic infection prevention measures are being implemented at our workplaces at all times. Team members are instructed to wash their hands for at least 20 seconds with soap and water frequently throughout the day, but especially at the beginning and end of their shift, prior to any mealtimes and after using the toilet. All customers and visitors to the workplace will be required to wash or sanitize their hands prior to or immediately upon entering the facility. Hand-sanitizer dispensers (that use sanitizers of greater than 60% alcohol) are at entrances and locations in the workplace so they can be used for hand hygiene in place of soap and water, as long as hands are not visibly soiled.

inFIT has provided hand sanitizers at the entrance and exits of the building.

MN Dept Health Handwashing Video

Respiratory etiquette: Cover your cough or sneeze

Team members, clients and visitors are being instructed to cover their mouth and nose with their sleeve or a tissue when coughing or sneezing and to avoid touching their face, in particular their mouth, nose and eyes, with their hands. They should dispose of tissues in provided trash receptacles and wash or sanitize their hands immediately afterward. Tissues and trash receptacles are available to all team members, customers and visitors.

Social (physical) distancing

  • inFIT has reduced the group fitness class schedule and class times to accommodate physical distancing.
    We have staggered class and training times to avoid excessive overlap.
  • We have reduced the number of classes, training sessions and team members present in the building.
  • We have encouraged team members to use the side doors as exits to avoid overlap between clients entering and exiting the building.
  • We have implemented a “by appointment only policy.” Pre-registration is required to enter the building to attend a class or training session.
  • Team members that may work from home are encouraged to do so.
  • Visible “X” marks have been placed on the floor throughout the building to indicate 6’ distancing.
  • Clients are encouraged to enter the building promptly before class or training to avoid congregating in the lobby.
  • Check-in is completely touchless as the instructor or trainer will check you in to class/training.
  • Clients will be encouraged to enter and exit the building through the door where their class or training will be held as to avoid overlap with other clients and team members.
  • Congregating in the lobby, studios, or near restrooms will not be allowed.
  • Gloves are provided and may be worn in the building.
  • Clients will be encouraged to bring their own exercise mats and small equipment to class
  • If equipment is shared, disinfectant will be used before the equipment is touched by another client
  • To encourage physical distancing, team member, client, and visitor questions and inquiries are to be handled by phone or email.
  • Team members will have access to masks or nonmedical cloth face coverings, gloves, and disinfectant

Cleaning, disinfection, and ventilation

Regular housekeeping practices are being implemented, including routine cleaning and disinfecting of work surfaces, equipment, and areas in the work environment, including restrooms, lobby, and drop-off and pick-up locations. Frequent cleaning and disinfecting will be conducted in high-touch areas, such as phones, keyboards, touch screens, door handles, copy machines. Instructors and trainers will disinfect door handles, equipment, and the floor promptly after each class. Door handles, equipment, and commonly touched surfaces will be cleaned with approved Gym Wipes and the floor will be sprayed with an approved Clorox product. Additional deep cleaning of the whole building will happen daily by an inFIT front desk staff, manager, or other cleaning staff. If a team member, client or visitor of the studio is symptomatic or is diagnosed with COVID-19, the building will professionally sanitized and part of the building may close for a specified period of time.

Appropriate and effective cleaning and disinfectant supplies have been purchased and are available for use in accordance with product labels, safety data sheets and manufacturer specifications and are being used with required personal protective equipment for the product. The maximum amount of fresh air is being brought into the workplace, air recirculation is being limited and ventilation systems are being properly used and maintained. Steps are also being taken to minimize air flow blowing across people. Weather-pending, doors will be left open before, during, and after classes and training.

Mask Use

Per state guidelines, masks are not required in the building.

Communications and training
An earlier version of this COVID-19 Preparedness Plan was communicated via email to all team members. The plan has been updated according to the most recent guidelines and emailed to all team members. Additional communication and training will be ongoing in person, via email, and the inFIT team Facebook page and provided to all workers who did not receive the initial training. Instructions will be communicated to customers, clients and visitors about: how to enter and exit the building to ensure social distancing between the clients and workers; required hygiene practices; and requirement that customers and visitors use face masks in the building. Clients and visitors will also be advised not to enter the workplace via email and social media if they are experiencing symptoms or have contracted COVID-19. Managers and supervisors are to monitor how effective the program has been implemented by routinely checking in with team members and clients. Management and team members are to work through this new program together and update the training as necessary. This COVID-19 Preparedness Plan has been certified by inFIT management and was posted throughout the workplace on Monday, June 8th. It will be updated as necessary.
Certified by: Ashley R. Darkenwald, owner

Links & Resources for COVID-19

Centers for Disease Controal and Prevention (CDC): Coronavirus (COVID-19) – www.cdc.gov/coronavirus/2019-nCoV
Minnesota Department of Health (MDH): Coronavirus – www.health.state.mn.us/diseases/coronavirus
State of Minnesota: COVID-19 response – https://mn.gov/covid19

MDH: Handwashing video translated into multiple languages – www.youtube.com/watch?v=LdQuPGVcceg

Respiratory etiquette: Cover your cough or sneeze
CDC: www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html
CDC: www.cdc.gov/healthywater/hygiene/etiquette/coughing_sneezing.html
MDH: www.health.state.mn.us/diseases/coronavirus/prevention.html

Social distancing
CDC: www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html
MDH: www.health.state.mn.us/diseases/coronavirus/businesses.html

CDC: www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html
CDC: www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/disinfecting-your-home.html
CDC: www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html
Environmental Protection Agency (EPA): www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2